“I remember our first conversation when another friend in the business was urging us to get a 4-flat.  You very respectfully reframed the conversation and allowed us to share some of our priorities and preferences.  You certainly made us feel heard and at the same time helped us to set realistic expectations.  The process you led us through was very sound – first drafting preferences, then scouring the MLS, followed by driving by properties, then seeing them, and finally walking through the whole purchase process.  Any time we wanted to go back out looking at other houses, you were quick to set that up.  I think when we really saw the difference in working with you versus any other agent was when the process got difficult, you stayed calm and steady and gave great advice.  Even at times when our deal seemed to be dead, you helped us find solutions.

Thank you very much and we hope to stay in touch both professionally and personally.”